RentCell Agreement
Terms and Conditions - Satellite Phone Rental

Sign and fax with Photo ID to 1-404-393-2248

Payment (credit cards only)  

• Always fax the completed and signed rental agreement and copy of US Driver's License or Passport.
• Non-USA issued credit cards also require legible photocopy of front and back of card. 

 MasterCard    VISA   American Express

Card Number:           Expiration:     

Card Code CVV2 (see example on cards below)):                

Print Name as it appears on card:      


Signature (required):                                                                                    Date:                                       

Agrees to all terms and conditions listed on Rental Agreement including authorization for credit card charges.  

RentCell(c) Rental Agreement Terms and Conditions

1. TERMS (Initial ___________) - "Client" refers to person signing agreement and any other party(s) involved.  RentCell rents client equipment identified within agreement and in consideration thereof client agrees to the following Terms and Conditions.  All clients are completely liable for all charges.  Faxed signature on agreement serves as an original signature with all rights thereof enforces.  Presentation of false, fictitious or misleading identification or information is an intention to commit larceny and/or fraud.  By signing this contract, client agreed to all charges and all terms and conditions as stated.  Agreement is not assignable and it constitutes entire agreement between RentCell and client.  There are no other representations, conditions, warranties, guarantees or collateral agreements, expressed or implied, statutory or otherwise, concerning rental equipment, its use, or this agreement, other than set forth herein.  Agreement between client and RentCell is governed and interpreted by the laws of Delaware.  Client will redeem and hold RentCell harmless from and against all claims, loss, liability for any direct, special or consequential damages as a result of client's use, custody, control, possession, and operation of equipment.  Rental equipment will remain property of RentCell.  Client acquires no rights other than temporary use.  During rental period no change in service, repair service or replacement part is authorized without written approval from Rentcell.  Operation of any radio transmitting equipment, including cellular telephones, may interfere with the functionality of inadequately protected medical devices.  Consult a physician or the manufacturer of the medical device if you have any questions.  Other electronic equipment may also be subject to interference.  Do not drive vehicles while operating a wireless phone.

2. CANCELLATION (Initial ___________) - To cancel an order after signed agreement is provided to RentCell, Clint must a) prior to shipment date provide written notification via fax with cardholder's signature and re-confirmation of acceptance of cancellation fee, and b) receive RentCell's written confirmation and acceptance of cancellation notice and Client's acceptance of cancellation fee.  If received and accepted in writing prior to shipment date, a $100 per phone or 20% of total minimum invoice amount, whichever is greater, cancellation fee will be imposed.  If rental cancellation notice is not received and accepted in writing prior to shipment date, cancellation is not accepted and contracted rates will apply based on the later of a) expected return date plus shipping on order form or b) date equipment is physical received at RentCell with minimum periods selected by Client (weekly or monthly).  Client is responsible for equipment, including any actual usage charges, minimum usage as required by order form or other charges incurred, until equipment is received complete at RentCell.  RentCell is not liable for direct, special or consequential damages as a result of equipment, performance or use of equipment including claims based on failure to honor a telephone reservation requested by client.  RentCell may terminate agreement without notice to client at any time.

3. CREDIT CARD AUTHORIZATION AND DEPOSIT (Initial ___________) - Client authorizes RentCell to process credit card vouchers in client's name and pay for all charges incurred under the terms and conditions of this agreement.  Client has read contract, understands and agrees with all terms and conditions and indicates so by completing the on-line application and signing this rental agreement.  Client authorizes charges of replacement values listed in this agreement as well as applicable rental fees, usage, shipping, etc..  Any deposits charges in excess of final invoice amount are refundable (minus all invoice charges) when the equipment is returned in good working condition and final billing is available (typically within 90 days of receipt of Equipment).  Prior to dispensing the phone, the following deposits per unit will be charged on the provided credit card with details on order form:  $300 to $500 deposit for Basic Handheld, $500 to $1000 for Executive handheld, $500 to $1,000 for High Quality Voice and Slow Data, and $3,000 for High Quality Voice and Fast Data.  These charges will be considered equipment and service deposit and Client's charges will be netted against this deposit typically within 90 days after the equipment is received at RentCell's offices.  Additional services or equipment or longer rentals may incur additional deposits as detailed on order form.   All charges will be totaled and deducted from deposit and balance will be charge to provided credit card or refunded via check. 

4. BILLING (Initial ___________) - Charges including rental, usage, shipping, and tax can be due and payable anytime during or after the rental period.  Client agrees to pay applicable rental charges and any other applicable fees (such as but not limited to shipping and usage minimums) in advance prior to shipment to Client's designated shipping address.  Interim billing may be arranged on rentals more than 30 days.  If not, usage can be billed weekly for daily or weekly rental charge at the contracted rate plus an estimated rate of minimum minutes for the plan selected by the Client on the on-line order form.   Use of credit, prepaid/debit or any type of calling cards to make international or domestic long distance calls will also incur cellular airtime charges at the contracted per minute rate indicated on this agreement.  Client's submission of order and signed rental agreement is Client's acceptance of rental and related rental, usage, shipping, tax and other charges. Charges placed on credit card are considered non-refundable charges although Client's final total charges will be netted against all credit card charges and charged or credited to Client's card as appropriate.  Final invoicing and charges or credit are expected to be completed within 90 days after the rental unit is received by RentCell to insure complete billing although Client will be billed on a delayed basis for any charges RentCell becomes aware of after our final billing. All clients subject to final credit card billing.  Under no circumstances will Client be granted credit for unused airtime or early return of equipment or non-use by customer.  Clients must notify RentCell if credit card is lost or stolen and provide replacement credit card number for billing.  All charges due immediately unless Rentcell provides House account terms which are net 10 days.  Any delayed payment may incur finance charges of 2% monthly (24% annum) until RentCell receives full payment.  Client's miscellaneous charges: return check charge $50, credit card reversal charge $50.   Client agrees to pay all costs incurred in recovering equipment or collecting moneys owed RentCell including reasonable attorney's fees, collection fees, court costs, interest and other equitable relief a court deems appropriate. Invoice charges are subject to Taxes at prevailing rates - currently 7%.

5. PHONE RENTAL RATES (Initial ___________) - Promotional Rates may be lower and take precedence over the following Regular Rates with your receipt page as proof of Promotional Rates.  Rates are as follows (promo rates apply if offered on order form): Basic Handheld for $50 a week or $150 a month, promo rates $39/wk or $117/mo.  Executive Handheld for $100 a week or $300 a month, promo rates $80/wk or $240/mo.  Both Handheld rental rates do not include other charges such as shipping, minimum airtime as noted on online order form, taxes, other services.  High Quality Voice and Slow data for $100 per week or $300 a month.  High Quality Voice and Fast Data for $450 a week or $1250 a month.  Number of days is computed from the day after the phone leaves our office through the day it is received in our office.  Any days in excess of the selected rental period are billed at a pro-rated daily rate.  Returns that are shipped back late as provided on the Client's order form are billed at 150% of rental rate times number of days late.

6. WIRELESS PHONE USAGE (Initial ___________) -  is based upon carrier bill and can take 90 days to process.  No credit given for dropped, static, incomplete or busy calls.  Client agrees payment of usage charges will not be withheld pending receipt of call detail.  Although quoted rates on order form and Customer's receipt page include international usage and roaming to any landline (terrestrial) or cellular destination throughout the world or to another satellite phone using the same service as the rented terminal; Exceptions: a) Calls made to any non-RentCell Satellite phone system (like on a cruise ship to a person's room) other than that used by the rental phone provided by RentCell will be billed at other networks rates.  b) Rates to landlines and cell phones at airtime rates listed on order form.  Calls made to numbers that incur direct additional charges (900, 976, 411, etc.) are billed at 125% of the cost billed to RentCell and will be itemized to Client will call detail.  Phone usage rates and applicable minimums are detailed on order form.  Although Meter reading denomination provides an estimate of usage, Carrier detail is used for accurate billing.  Minutes are rounded up and calculated by Carriers in the following way:  A) Starting when phone number is dialed until the call is terminated,  B) when you accept the call until the call is terminated, or C) length of time a caller spends leaving a message if Handheld satellite product is selected.  Basic and Executive Handheld phones have a USA access number, then the caller enters the satellite unit number.  Hi-quality voice units have a USA access number, then the caller enters the satellite unit number and passcode.  RentCell assumes all equipment is in good working condition unless we hear otherwise from the client at the beginning of the rental period and RentCell confirms problem with Client directly.    

7. SERVICE (Initial ___________) - Although wireless signal coverage is extensive, it is not continuous worldwide.  Unit requires line-of-site to the entire sky and worldwide coverage is estimated at 100% for Iridium Handhelds, and 98% of the surface of the planet for Inmarsat.  RentCell uses satellite carrier(s) and makes no warranty, express or implied, as to merchantability, fitness of equipment for a particular purpose, call quality or usefulness of wireless phone service.  Quality of wireless signal is extremely dependent on amount of sky that is viewable as well as satellite network quality.  Along with potential incorrect use (i.e.: next to a building/obstruction), the Iridium system (a low earth orbiting satellite constellation) has inherent flaws and anomalies that can create dropped calls of either voice or data nature.  Dropped calls will not be credited. GMPCS can provide data setup technical support beyond the normal provided setup instructions at an additional charge. Please consult with a sales representative for more details.  Client must learn use of equipment and test equipment and service before leaving for destination to ensure proper operation and Client understanding of equipment use, and RentCell will verify this testing using call detail records provided by service provider phone bills.  Customer must test all equipment and notify RentCell about any equipment problems or missing equipment on date of receipt or customer is liable for damaged and/or missing equipment and rental (including airtime) for entire rental period on order form.  If Client wishes assistance on use of equipment or service, Client must contact RentCell immediately.  If RentCell does not hear from client at beginning of problem period and/or Client does not perform testing before leaving for destination, Client agrees that all equipment and service is working and all charges remain valid and approved by Client.  Client agrees to work in tandem with RentCell including providing RentCell details of problems, time necessary to troubleshoot and determine solution, and alternative contact number is needed or Customer waives all requests for credit.